Last updated on 04/07/2006

 MINISTRY OF LABOUR & EMPLOYMENT

CITIZEN’S CHARTER

• The Ministry of Labour has the mandate to protect and safeguard the interests of workers in general and those constituting the deprived and marginal classes of the society in particular with due regard to creation of a healthy work environment for higher production and productivity.
   

• The Ministry seeks to achieve this objective through enactment and enforcement of labour laws and implementation Schemes / Programmes relating to welfare, health, safety and social security of the workers.

OUR SERVICES / ACTIVITIES
Subjects allotted to the Ministry 

• Labour policy (including wage policy) and legislation.

• Safety, health and welfare of labour.

• Social security of Labour

• Policy relating to special target groups such as child and women labour.

• Industrial relations and enforcement of labour laws in the Central sphere.

• Adjudication of Industrial Disputes through Central Government Industrial Tribunals-cum-Labour Courts and National Industrial Tribunals.

• Workers’ education.

• Labour and employment statistics.

• Emigration of labour for employment abroad.

• Employment services and vocational training.

• Administration of Central Labour & Employment Services.

• International cooperation in labour and employment matters.
   

OUR VISION

• Expeditious processing and implementation of the recommendations of the Second National Commission on Labour.

• Endeavour to bring the unorganised workers under the purview of social protection through enactment of an umbrella legislation.

• Commitment to the concerns of children and elimination of child labour from hazardous sectors by the end of 10th plan.

• All out efforts for mainstreaming children from National Child Labour Projects (NCLPs) schools to the formal schools.

• Children in the age group 5-8 years to be directly linked to the formal education and vocational training for children in the age group of 9-14 years.

• Formulation of a coherent National Policy on Occupational Safety & Health of the workers.

• Creation of Salt Welfare Fund and launching of a Plan Scheme for the awareness generation of welfare of unorganised workers.

• Enlarging the coverage of Vocational Training.

• Inspection by Central Industrial Relation Machinery to be relief oriented.

• Protect and safeguard the interests of Indian workers going abroad for employment on contractual basis.

• The existing series of Consumer Price Index (Industrial Workers) with base 1982 – to be replaced by a new series with base year 2001. The revised series will be available by 2003.

• Improve delivery of service by IT enablement, through transparent procedures and processes in Social Security administration. 

• Spread the reach of social security to the organised and unorganised sector workers through Employees Provident Fund Organisation and Employees State Insurance Corporation to the extent feasible. 

• One ESI hospital in each State to be covered into a Model Hospital.

OUR GOAL

• Protection and promotion of interests of all the workers and improvement in the work culture and productivity.

• Rationalization of the existing labour laws in tune with the future labour market needs and enactment of umbrella legislation for the unorganised workers.

OUR CLIENTS

• All workers working in unorganised sectors, organised sectors, emigrants going for overseas employment, child & women labour, bonded labourers etc.

OUR COMMITMENT TO THE CLIENTS

• Speedy and timely redressal of grievances of workers by creating workers’ friendly environment.

• Ensure welfare of emigrants, child labour, unorganised labour, construction workers, agricultural workers, bonded labour and other deprived sections of the society.

• Improve the effectiveness of the conciliation machinery to resolve disputes.

• Simplification and rationalization of the system for the beneficiaries under various welfare schemes.

• Transparency in working by creating an internet based system.

• Simplification of procedure for reports and returns.

• Progressive increase in use of e-governance as a measure for improving efficiency of the Ministry.

• Resolve to maintain tripartism by providing fora for tripartite consultations at the apex level, e.g. Indian Labour Conference and Standing Labour Committees, which have shaped and influenced the labour policy in India through their recommendations.

ATTACHED / SUBORDINATE OFFICES AND AUTONOMOUS BODIES

Directorate General of Employment & Training (DGE&T): (http://dget.gov.in)

• Laying down the policies, standards, norms and guidelines in the area of vocational training throughout the country.

• Co-ordinating employment services.

Office of the Chief Labour Commissioner (Central): (http://labour.gov.in/clc)

• Prevention, investigation and settlement of industrial disputes in the Central sphere.

• Enforcement of awards and settlements.

• Implementation of labour laws in industries and establishments in respect of which, Central Government is the appropriate Government.

• Verification of membership of Unions affiliated to the Central Organizations of Workers for giving them representation on national and international conferences and committees.

• Fixation and revision of minimum wages by notifications under the Minimum Wages Act, 1948 in scheduled employments in respect of which Central Government is the appropriate Government.

Directorate General of Factory Advice Service and Labour Institutes (DGFASLI): (http://dgfasli.nic.in)

• Safety, health and welfare of workers in factories and docks

• Coordinating implementation of the Factories Act, 1948, by the State Governments and formulation of model rules

• Administration of the Dock Workers (Safety, Health and Welfare) Act, 1986

• Undertaking research in industrial safety, occupational health, industrial hygiene, industrial psychology and industrial physiology

• Providing training, mainly in the field of industrial safety and health, including a diploma course of one year duration in industrial safety which is an essential qualification for appointment of Safety Officers in factories.

• Regular in-service training of Factory Inspectors

Labour Bureau:(http://labourbureau.nic.in)

• Collection, compilation, analysis and publication of statistical data on labour related subjects like employment, wages, earnings, industrial relations, working conditions etc.

• Compilation and publication of the Consumer Price Index Numbers for industrial and agricultural/ rural  workers

• Rendering necessary assistance to the State Governments in conducting training programmes in labour statistics at State/District/Unit levels

Directorate General of Mines Safety: (http://www.dgms.in)

• Enforcement of the provisions of the Mines Act, 1952 and the Rules and Regulations framed there under

• The provisions of the Indian Electricity Act, 1910, as applicable to mines and oil fields.

Welfare Commissioners (9 offices):

• Providing welfare facilities to the workers employed in the mica, limestone, dolomite, iron ore, manganese and chrome ore mines and in the beedi and cinema industries.

Employees’ State Insurance Corporation (ESIC):(http://esic.nic.in)

• Implementation of Employees’ State Insurance Act, 1948, which provides for medical care and treatment to insured persons and their families

• Providing assistance during sickness and maternity, compensation for employment injury, pension for dependants on the death of workers due to employment injury, etc. to employees covered under the ESIC Act.

Employees’ Provident Fund Organisation (EPFO): (http://epfindia.nic.in)

• Administration of Employees’ Provident Funds and Miscellaneous Provisions Act, 1952.

• Implementation of the schemes of Provident Fund, Family Pension and Deposit Linked Insurance for the benefit of the workers covered under the scheme.

• Administration of Employees’ Pension scheme, 1995 which has come into existence on 16.11.1995. 

V.V. Giri National Labour Institute (VVGNLI):(http://www.vvgnli.org)

• Research, training and education on various aspects of labour both in the organised and unorganised sectors.

• The mandate include:

• Undertaking and assisting in organising training and education programmes, seminars and workshops.

• Undertaking, aiding, promoting and coordinating research on its own or in collaboration with other agencies both at national and international level.

• Analysing specific problems that are encountered in the planning and implementation of labour and allied programmes and to suggest remedial measures.

• Establishing and maintaining library and information services and collaborate with other institutions and agencies in India and abroad having similar objectives.

Central Board for Workers’ Education (CBWE):(http://labour.gov.in/cbwe)

• Training of workers in techniques of trade unionism

• Bringing about consciousness among workers about their rights, duties and responsibilities and awareness generation about the activities/schemes being implemented for the welfare of workers.

• Cconducting programmes for rural workers’ education and functional adult education.

Central Government Industrial Tribunals-cum-Labour Courts (CGITs) :(http://labour.gov.in/cgit)

• Adjudication of the industrial disputes in organizations for which the Central Government is the appropriate Government.

• Seventeen Industrial Tribunal-cum-Labour Courts have been set up under the provisions of the Industrial Disputes Act, 1947.

Board of Arbitration: (http://labour.gov.in/boajcm)

• Compulsory arbitration of disputes between the Government employees and the Government on pay and allowances, weekly hours of work and leave of a class or grade of employees.

PUBLIC GRIEVANCES:

         In-house mechanism have been set up in the ministry and its attached and subordinate offices for effective redressal of grievances received from the public, its own employees as well as other Departments: 

• A Complaint Committee on “Sexual Harassment of Women at workplace” has been constituted to deal with the complaints of sexual harassment.

• A grievances cell under Joint Secretary (Administration) has been set up in the Main Ministry.

• Similar Cells have been set up in attached and subordinate offices.

• An e-mail address laborweb@nic.in is set up for e-mail complaints.

TIME FRAME OF REDRESSAL OF THE GRIEVANCES: 

INFORMATION FACILITATION CENTRE 

        An Information Facilitation Centre has been set up for providing the following services to the public: -

• Receive the public, reply to their queries and direct them to concerned Officer/ Section.

• Provide information regarding various schemes and procedures through brochures, booklets, reports etc.

• Forms that are to be utilised for various procedures are made available.

• Provide information regarding the functioning of the Ministry.

 The Citizen’s Charter will be reviewed annually for further improving our response to the public. The information with regard to other programmes and activities can be accessed on the Ministry’s Website http://labour.gov.in