ITEMS OF WORK ALLOCATED

1. Receiving of all Public Grievances related to the Ministry of Labour and Employment (MOLE) on CPGRAMS Portal and in offline mode (physically).
2. Checking and Forwarding these grievances to the concerned Section/ Office/organization etc. for redressal & disposal.
3. Coordination work  on  public  grievances.
4. RTI applications  and  other  related  matters  on  Public  Grievances.
5. Incidental works  related  to  Grievance  Redressal  in  respect  of  the  Ministry.
6. Any other matter or work related to Public Grievances as assigned by competent authority/senior officers from time to time

OTHER INFORMATION

ORGANISATION CHART/CHANNEL OF SUBMISSION OR WOK FLOW

Section Officer (PG Cell)  ->  Under Secretary (PG)  ->    Deputy Secretary (PG) & Nodal PGO   ->  DDG   ->  Addl. Secretary (L&E) ->  Secretary(L&E)

Grievances Redressal System in MOLE