Page 89 - Handbook on Convergence of Service

Background and Need for Convergence

Accessing several offices for similar services is challenging for micro-enterprises,
lesser skilled labour, especially contractual, casual or unorganised. As a result,
these groups are not able to avail the benefits of the existing resources, systems,

and schemes.
Attached Offices Subordinate Offices Autonomous Organizations Adjudicating Body Arbitration Body
Director General of
Central Govt. Industrial
Tribunals - cum - Employment (DGE)
Labour Courts E Shram & NCS
-

Chief Labour
Commissioner (C)* Employers + Worker s Dattopant Thengadi
National Board for
Workers Education
Employees Provident Fund
Organization
(EPFO) Director General Labour
Welfare
Employee State Insurance

Corporation (ESIC)
VV Giri National Labour
Directorate General of Institute (VVGNLI)
Mines & Safety (DGMS)
Directorate General
Factory Advice Service & Labour Bureau
Labour Institutes
C
Data collection, analysis & research
Enforcement of statutes wrt wages, social security, working conditions, grievance redressal, claims for relief
OSH awareness and advisory services
Social Protection: medical, health care & old age etc.

Skilling, workers’ education, employment services

Illustration -A: Existing set up of Ministry of Labour and Employment

Illustration B shows that greater convergence amongst the Ministry’s organisations

to build and provide a bouquet of similar services would lead to their seamless
delivery and enhancing ease of doing business for employers. The illustration
below depicts post convergence delivery of services with more optimised

interface and interactions of target groups with the Ministry’s agencies.

The need for convergence can also be argued from the existing policymaking,

implementation and monitoring set up of the Ministry. The Ministry with
its diverse functional areas including policy development, service delivery,
regulatory compliance, research, monitoring, and resource management, is a

vast and complex entity. The Ministry’s divisions and offices need to converge
for attaining the overlapping goal of labour welfare by better service delivery.

The Ministry can leverage data from all functional areas to make more
informed decisions through integration of data across organisations. This data-
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