Page 90 - Handbook on Convergence of Service

Illustration -A: Existing set up of Ministry of Labour and Employment
Illustration B shows that greater convergence amongst the Ministry’s organisations to
build and provide a bouquet of similar services would lead to their seamless delivery
and enhancing ease of doing business for employers. The illustration below depicts
Handbook on Convergence: Ministry of Labour and Employment
post convergence delivery of services with more optimised interface and interactions
of target groups with the Ministry’s agencies.

Director General Labour Director General of
Employment (DGE)
Welfare

E Shram & NCS
-
Employee State Insurance Employers + Worker s

Corporation (ESIC)
Dattopant Thengadi
Employees Provident Fund National Board for
Organization Workers Education
(EPFO) - -
Chief Labour VV Giri National Labour

Commissioner (C)* Institute (VVGNLI)

Directorate General of
Mines & Safety (DGMS) Labour Bureau

Directorate General
Factory Advice Service &
Labour Institutes

Data collection, analysis & research
Enforcement of statutes wrt wages, social security, OSH working conditions, grievance redressal, claims for relief
OSH awareness and advisory services
Social Protection: medical, health care & old age etc.

Skilling, workers’ education, employment services

Illustration B: Convergence in providing similar services and data integration
driven approach can lead to more effective policies and services. For example,
Illustration B: Convergence in providing similar services and data integration
comprehensive real-time data analytics cutting across organisations will boost
development of better policies and services. This will ensure that the policies are

responsive to the current needs of the workforce and employers.
The need for convergence can also be argued from the existing policymaking,
Convergence in information sharing with employers and workers will also lead to
implementation and monitoring set up of the Ministry. The Ministry with its diverse
functional areas including policy development, service delivery, regulatory
higher awareness amongst them regarding their rights, duties and procedures for
claiming relief. This would enable them to approach the appropriate organisation
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for the specific relief or work in a timely manner. This would result in preventing

wastage of time, money and other resources.
The Ministry and its organisations now have the requisite technology and
resources which may be employed for greater coordination in several functions/
services for creating synergies. This synergistic collaboration will result in greater
policy and action coherence. This will lead to achievement of the shared twin
goals of labour welfare and facilitation of employers.

There are several benefits of convergence that all stakeholders (including field
offices) can reap. It can eliminate redundancies, duplicities in efforts and streamline

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